How can I make a reservation?
After submitting your request, we will advise you of availability. To make a reservation we require a deposit of 40% of the rental fee, with the remainder payable within 30 days prior to your arrival. For bookings of less than one week, full payment is required at the time of reservation.

What methods of payment do you accept?
Payments should be made by telegraphic transfer, directly to our account in Hong Kong. Full details will be provided on reservation request.
 
How can I find my rental property?
We will arrange for you to be collected from the airport or pie or pierr, and driven to your rental property.

Can I drive on Koh Samui and how to rent a car?
To drive on Samui, it requires you with a valid international driving license, together with your national driving license. Car rental agents are all over the island. (But you don't need to rent since we provide a jeep and scooter for your use.) Or you can check with our hospitality executive. Rental car can be delivered to apartment building. Ensure that the vehicle is insured and that all the parts of your rental car are working. Drive with care and remember that seatbelts and helmets are mandatory safety measures. If you have been drinking, don’t risk ruining your stay, or the lives of others by driving under the influence.

What is the domestic electrical voltage in Thailand?
Electrical voltage on Samui is 220v, and power outlets are 2-pin shaver-type sockets. European adapters are widely available to 3-pin, although we recommend bringing your own if coming from the UK.
 
Is any Internet access provided?
There is a free wireless & ethernet connection in the Azure Penthouse. . Internet cafes can be found all over the island as well.

Should I have medical insurance for a visit to Koh Samui?
You should always take out medical insurance when you visit Samui. Ensure that your policy covers any ‘dangerous’ activities you may wish to pursue, such as diving or driving. We recommend buying comprehensive travel insurance for peace of mind during your visit.

Does Koh Samui have a hospital?
Samui has five modern hospitals, all employing Western doctors, and capable of dealing with any emergency or ailment. Surgery is now a major international attraction in Thailand, with excellent facilities, appealing rates, and an ideal location for recovery.
 
Is it safe to drink the tap water on Koh Samui?
Although water provided is perfectly safe, we don’t recommend drinking tap water without boiling. Bottled mineral water and treated water is available all over the island.
 
Are there any unusual crimes I should know not to inadvertently commit?
The most revered figures in Thailand are Buddha and the King. There have been cases of visitors behaving inappropriately towards their images, resulting in criminal charges. Do not climb on or vandalize any Buddha figures, especially in temples. It is not advised to criticize the King, or to deface any depiction of him.
   
Do I need to order local currency before coming to Thailand?
ATMs accept most credit and debit cards, and offer better rates than money changers abroad. You can find ATMs in Bangkok airport, and at dozens of locations on Samui. Most shops and restaurants accept payment by credit or debit card.